Shipping policy
At HeroVault, we take pride in delivering your order quickly and securely. Please review our shipping policy for details on processing, delivery times, and tracking.
Processing Time
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All orders are processed within 1 business day after payment confirmation.
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Orders are not shipped or delivered on weekends or public holidays.
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Once shipped, you’ll receive an email with your tracking number and tracking link.
Shipping Time
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UK Orders: Delivered within 3 – 4 business days. via tracked courier or Royal Mail.
Please note that unexpected delays may occur during peak seasons or due to courier issues beyond our control.
Shipping Fees
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Free Standard Shipping on all orders.
Order Tracking
You’ll receive a tracking email once your order has been dispatched.
If you haven’t received tracking information within 2 business days, please contact us at herovault547@gmail.com.
Incorrect Address
Please ensure your shipping details are correct before placing your order. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your order hasn’t arrived within the expected timeframe, reach out to us at herovault547@gmail.com and our support team will investigate promptly.